Frequently asked questions

We only take major credit cards.

We do not ship outside of the USA and Canada.

Enjoy free shipping on all orders over $50.

Money-Back Satisfaction Guarantee

We stand by the quality of our products and your satisfaction is our priority. If you're not completely satisfied, we offer hassle-free refunds on any items, unopened or opened. If a product arrives damaged during shipping, we will cover return shipping costs for a replacement. Otherwise, the buyer is responsible for return shipping. Our commitment is to ensure you receive a product that meets your expectations.

If your order arrives with missing, incorrect, or damaged items, please contact us at info@ivoryclay.com and our support team will promptly assist in resolving the issue. We are committed to ensuring complete satisfaction with your product quality, delivery, and overall experience.

Order cancellations must be requested via email prior to shipment. Once an order has been shipped, it can no longer be canceled.

If you have any questions or concerns regarding your order, please don't hesitate to reach out to info@ivoryclay.com. We will make every effort to respond quickly and resolve any issues to your satisfaction.

Thank you for your business.